Getting Connected with Residential Natural Gas

Save money. Protect the environment. If you heat your home with propane, electric, or other fuel sources, you're missing out on the most cost-effective, clean-burning energy source available. (Read more at our FAQ.) 

Getting connected with Utility Pipeline, LTD (UPL) natural gas service in your Midwest neighborhood has never been easier. Here's how.

Step One: Your Application for Home Natural Gas Providers

If you live in Indiana, Ohio, Pennsylvania, Virginia, or West Virginia, start the application process now by completing the new natural gas service informational packet.

Step Two: Applicable Tie-in Fees

You will be invoiced for the applicable tie-in fees. Payments can be made online or by check.

Step Three: Residential Gas Line Installation

Contact a UPL-approved service line contractor to perform a service line consultation and coordinate to have your service line installed.

Step Four: Tap Initiation and House Preparation

Now you are ready to call Utility Pipeline at 1-888-863-0032 to request a tap into the main gas line. An approved Utility Pipeline technician will connect your service line with the main line.  It is necessary to ensure each natural gas appliance in your home is equipped with a shut-off valve; however, only one appliance must be ready to burn gas prior to scheduling your meter set. Your local HVAC-certified contractor can take all the worry out of this process for you. Your contractor will pressure test all internal piping and leave behind a completed pressure test form onsite.

Step Five: Meter Configuration

With a quick call to 1-888-863-0032, Utility Pipeline customer service will help you schedule the meter set appointment. On the scheduled day, a Utility Pipeline field technician will install your gas meter, pick up the pressure test form, and turn on your natural gas. 


Utility Pipeline Natural Gas Service Line Process

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"[Natural gas is] a better overall value based on price, efficiency, and reliability. Combine that with the customer service of a local company and it's hard to beat."

Corey and Michelle Harrmann
Howard, Ohio


Frequently Asked Questions

Utility Pipeline personnel and contractors work very hard to keep surface damage and other disruptions to a minimum. Whenever possible, Utility Pipeline bores beneath roadways to minimize or eliminate the disruption of transportation. Similarly, horizontal boring along easements keeps surface damage to a minimum. By installing lines along the outer edge of easements, damage to individual properties is kept to a minimum. As the distribution lines are installed, professional restoration crews restore the surface and areas affected by the pipeline.

Yes. The distribution lines installed by the co-op meet the construction specifications of regulated gas utilities. In addition, the co-op's line installation is subject to audit by the state's public utility commission. Systems are monitored by professional maintenance crews to identify and correct any problems in a timely manner. The safety of the residents of your community is the co-op's primary consideration.

All states govern the tariffs (the "rate base") that natural gas utilities are allowed to charge their customers. Most state gas utility tariffs lack any incentive for gas utilities to extend their distribution lines into unserved residential areas. 

Natural gas cooperatives are exempt from regulation by the state's public utility commission ("PUC"). Since the co-op's rates are not subject to PUC jurisdiction and rate base policies, the co-op has the flexibility to install distribution lines that exceed the line extension policies of most gas utilities. Because of the increased flexibility in establishing fees and rates, the co-op can bring cost effective natural gas service to communities that might otherwise not be able to obtain service from a regulated gas utility.

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Residential Gas Services

If you're ready to start experiencing the safest, cleanest, most cost-effective energy source available, we want to get the conversation started.