Our organization will always act and perform in a manner that considers the safety of our customers, the communities we operate in, and our fellow employees above all other factors. We will strive to provide the highest level of service that understands the intrinsic value of human life.
Our customers are at the center of everything we do, and our products, services and business processes must be tuned to their needs. Every action we take must be aimed at doing the best job for our customers - both external and internal - and we must listen to our customers and champion their interests at every moment.
Integrity is the foundation of who we are and what we stand for. Integrity helps us build trust and respect among all of our business relationships. Integrity means that there is no gap between what we say and what we do, and there is continuity between our thoughts and actions.
To be successful long term, we all must be accountable to each other, our customers, our company and our communities. Accountability really means owning our actions, and doing our part to ensure success for all of our stakeholders.
Today's environment demands that we remain nimble, flexible and responsive. We will always strive for leadership, taking advantage of market opportunities and maintaining a competitive edge. Our organization will remain focused on operational excellence, and creating the most cost-efficient and customer-centric structure.
Enhancing Shareholder Value
Our business must produce a profit, and we must generate superior returns on the assets entrusted to us by our shareholders. We will ensure our success by satisfying our customers and increasing shareholder value.